As we reintroduce the excess mileage Policy, we understand that you may have questions. Below is a list of frequently asked questions to help you better understand how this policy works.
Q: Are excess KMs calculated and charged on a weekly or monthly basis?
A: Excess KMs are calculated monthly and charged at R2.00 per KM for any distance driven over 6211 kilometers per month. The excess mileage is accumulated and billed monthly.
Q: How will my excess KMs be calculated?
A: You will be charged R2.00 per kilometre for any distance driven over the 6211 KM monthly limit.
Q: Will Moove credit me if I drive less than 6211 KMs in a month?
A: No, the monthly package is inclusive of all added benefits such as Maintenance, Medical Aid, Life Insurance (as applicable), and Tracking. The package is structured around a maximum distance, so no credits will be issued for underutilization.
Q: Will the excess charges be included in my weekly remittance?
A: Yes, provided you have enough income in your Uber account, the excess charges will be deducted from your remittance at the end of each month. If your balance is insufficient, please contact a Moove representative to arrange payment for the outstanding balance.
Q: Will I receive an invoice for the excess KMs?
A: Yes, Moove will provide an invoice detailing any excess kilometres and charges.
Q: How will Moove ensure accurate mileage readings?
A: You are required to submit updated odometer readings every month. If this information is not provided, Moove will use data from Mix Telematics to calculate your vehicle’s mileage.